A video of a man being dragged off an overbooked United Airlines flight appeared on social media last weekend, sparking outrage across the country and even the world. In the video, a man is shown being forcibly removed from the aircraft after being randomly selected to give up his seat for United Airlines crew members. Although United has since changed their policies, the fact that the incident happened at all raises concerns about airline procedures. In an industry that serves thousands of people per day, the context of the incident remains important to understand.
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