Most Starbucks customers have spent a good number of non-paying hours in Starbucks stores—waiting for a friend, writing a paper or grading one, staying warm, or just chilling. And most regular customers will admit to an occasional purchase-free visit to the store just for the purpose of using the bathroom. But when two black men in Philadelphia went to a store in Rittenhouse Square for a business meeting and asked for the bathroom key, having ordered nothing first, it was only two minutes before an employee called 911. The police showed up minutes later, handcuffed the two and put them in a squad car. Only after nine hours at police headquarters, with Starbucks declining to press trespassing charges, were they released.